This Privacy Policy governs the manner in which CARVE collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site and all products and services offered by CARVE.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number, credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

How we use collected information

CARVE may collect and use Users personal information for the following purposes:

  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We may use feedback you provide to improve our products and services.
  • To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy

CARVE has the discretion to update this privacy policy at any time. When we do, we will send you an email. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Unit 1&2 JP Laurel Ave. and Cor. Margarita Vill., Bajada Davao City

This document was last updated on November 24, 2015

Customer Care and Complaints Policy

Timeliness of Projects

The turnaround time is dependent on each project – meaning some projects may be done faster than others, just as much as other projects may take longer to execute.

An evaluation will be done on every project or major tasks in the project, with a start date and end date. And an estimate on how many hours each task would take.

You can expect that timelines of the workload will be set as realistically as possible and is dependent on how much work each project you give would require or how many projects you want done (it’s always smarter to be focused on as little projects as possible but done in stellar fashion.

The client can give unlimited number of projects, and Carve will forecast the turnaround time of each project. It will differ depending on how massive the project is.

Should the client insert a project or a task during the sprint, the rest of the project will be reforecasted to produce great quality output. Reforecasting means that the original deadline will be changed since Carve will be focusing on the new task/s that the client has given.


Advice to Customers

When you receive an advice, a support person will be readily available for you. They will also be provided with clear information on who to contact should they have a query or a complaint. Customers can expect that their feedback or complaints will be acted upon by the appropriate manager.

Every project is collaborative. A client pays for the hours spent working ont heir project. Clients would put in efforts to let us know if there are any changes they want to get the goal.

The hours spent working on the project regardless of the outcome is non refundable

Extended and unpaid hours for back orders are what we can offer.

See complaint process below.


The first instance any concern or problem should be raised with your Account Manager. If this is not possible or does not resolve the issue, the customer should adopt the formal procedure of submitting a complaint through email

Written complaints should be made to:

We will acknowledge the complaint within 24 to 48 hours and respond in detail with the actions that we will take to resolve the issue.

The hours spent working on the project regardless of the outcome is non refundable.

See the actions take below:


We will ensure that your concerns will be answered within 24 to 48 hours and have immediate action within the Management Team. This policy lays down the expected level of service customers can expect. We will strive to continue to deliver effective and helpful services, those services for the benefit of our clients.